Privacy
Last Updated: 02/11/2025
Restorative Family Medicine (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our services.
1. Information We Collect
We collect the following types of information:
A. Personal Information
When you schedule an appointment, contact us, or use our services, we may collect personal information, including but not limited to:
• Name
• Date of Birth
• Contact Information (phone number, email address, mailing address)
• Medical history and treatment details
• Insurance and payment details
B. Automatically Collected Information
When you visit our website, we may collect certain technical information automatically, such as:
• IP address
• Browser type and version
• Device type
• Pages visited and time spent on our website
We may use cookies or similar tracking technologies to enhance your experience on our website.
2. How We Use Your Information
We use your information to:
• Provide medical services and manage patient records
• Schedule and confirm appointments
• Communicate with you regarding your care
• Process payments and insurance claims
• Improve our website and services
• Comply with legal and regulatory requirements
3. Use of Optimantra
We use Optimantra, a third-party practice management platform, to securely manage patient records, scheduling, and communication. Optimantra complies with HIPAA regulations to ensure the protection of your sensitive health information. When you provide personal and medical information through our forms or scheduling system, it is securely stored within Optimantra’s system.
For more details on Optimantra’s privacy and security policies, please visit their website: https://www.optimantra.com/privacy-policy-new
4. How We Share Your Information
We do not sell or rent your personal information. However, we may share it in the following cases:
• With Healthcare Providers: To coordinate your treatment.
• With Insurance Providers: For billing and claims processing.
• With Legal Authorities: If required by law or to protect against fraud, threats, or unlawful activities.
5. Data Security
We take appropriate technical and administrative measures to safeguard your information, including encryption, secure access controls, and compliance with HIPAA regulations.
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to:
• Access, update, or correct your personal information
• Request a copy of your medical records
• Request that we restrict or delete certain data (subject to legal and medical record retention laws)
• Opt out of certain communications
To exercise any of these rights, please contact us at:
📞 +1 270-215-7474
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before sharing any personal information.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Your continued use of our website and services constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
📞 +1 270-215-7474